Customer Service Policy

Customer Service Policy

Our Customer Service Policy is a statement of intent and is based around our belief that, “the customer is at the heart of everything we do” Our philosophy is to listen and understand the needs of our customers and potential new customers and then design and deliver a service to meet those needs and challenge expectation.

“Our resolve is one of collaboration”

We encourage and empower our people to make a difference and we achieve this through providing an environment of learning and development and where expression nd succession is inclusive for all.

“We see ourselves as being the shop window for your business and strongly believe the first encounter is a lasting encounter”

Our aim is to create a customer, customers experience, where we encourage our people to be imaginative and innovative and deliver exceptional relationships and where their core values can develop and thrive.

“Focused Management”

From top to bottom our management team are fully empowered and supported with the mantra to trat people the same way as they would like to be treated themselves, and to value and recognise that everyone is an equal.

Get in touch


Phone: 03333 583449, 01375 353500


Bold Security Group

Unit 29, Globe Industrial Estate,

Grays, Essex RM17 6ST